Keep Gmail
No helpdesk migration or new inbox workflow. Start from selected Gmail labels.
Gmail support draft assistant
InboxAssist turns repetitive support emails, templates, and playbooks into safe Gmail draft replies your team reviews before sending.
For small teams that want faster support without migrating to a helpdesk or trusting autonomous replies.
Low-risk to try with your real support inbox
InboxAssist works inside your existing Gmail workflow and only prepares draft replies. Your team reviews every draft before sending, so you can test the fit without changing your support process or exposing customers to automation.
Drafts only
Nothing is sent automatically. Your team reviews, edits, and sends every reply.
Start small
Trial includes 50 draft replies. Paid plans have clear monthly draft limits.
From support examples to Gmail drafts
InboxAssist starts from the support cases your team already answers repeatedly. The workflow review is the first step: we use real examples to prove which replies can be drafted safely before you change your Gmail workflow.
1
Share real examples
A few anonymized Gmail cases, templates, macros, docs, or informal reply patterns.
2
Map repeatable scenarios
InboxAssist identifies which cases are draftable, what context is needed, and when to skip.
3
Preview Gmail drafts
You see the draft replies InboxAssist would prepare in Gmail, with human review preserved.
Simple pricing based on drafted replies
Start with a free trial. Then choose the monthly or yearly plan that matches how many Gmail draft replies InboxAssist prepares for review.
Trial
Free
50 draft replies to test fit with your real support cases.
Starter
29 EUR/mo
290 EUR/year
100 draft replies per month.
Team
59 EUR/mo
590 EUR/year
300 draft replies per month for teams with steady repetitive support volume.
Growth
99 EUR/mo
990 EUR/year
750 draft replies per month.
Need more volume?
High Volume is 149 EUR/mo or 1,490 EUR/year for 1,500 draft replies per month.
Select High Volume
No surprise overages as you get started. If you approach your draft limit, we will ask before increasing it. Yearly plans include roughly two months free.
Who this is for
InboxAssist is for teams that are not ready to move support out of Gmail, but are ready to stop rewriting the same policy-safe answers every week.
Good fit
- Small teams using Gmail or Google Workspace for customer support.
- Recurring cases already answered from templates, docs, or examples.
- Support that often needs customer, order, billing, or account context.
- Teams that want faster replies while keeping human review.
Probably not a fit
- You need a full helpdesk replacement.
- You want autonomous replies sent without review.
- You need live chat, omnichannel ticketing, or SLA workflows.
- Every support case needs a completely bespoke answer.
Drafts only. Never auto-send.
InboxAssist is built for human-in-the-loop support teams. It preserves review, keeps decisions visible, and avoids silent automation.
Not a helpdesk replacement. Not an autonomous support agent.
Best for support cases that repeat
Start with the categories your team already answers from memory, macros, or docs.
Billing and invoices
Payment, receipt, and invoice questions that need consistent detail.
Account access
Login, password, and team access issues with repeatable next steps.
Cancellations and refunds
Policy-safe replies where wording and context checks matter.
Bug acknowledgements
Confirm the issue, set expectations, and route follow-up clearly.
Escalations
Cases where the safest draft explains what the team will review next.
Ecommerce teams may be a strong fit.
Order status, refunds, shipping questions, invoice requests, and cancellations often need the same pattern: customer context, policy-safe wording, and a draft a person reviews. We are exploring ecommerce context connectors, with Shopify as a likely first candidate, but this is not a live integration yet.
Questions teams usually ask first
The short version: InboxAssist helps draft repeatable Gmail replies, but keeps the final send in human hands.
Does InboxAssist send emails automatically?
No. Drafts only. Never auto-send. A person reviews, edits, and sends from Gmail.
Does it replace Gmail?
No. It works with selected Gmail labels and creates draft replies in the original thread.
Can it use our existing templates and docs?
Yes. Existing support patterns are the best starting point for safe, reviewable drafts.
What if a draft is not good enough?
Your team simply edits it or ignores it. InboxAssist never sends anything to customers automatically.
Is this for teams already deep in a helpdesk?
Not first. The early product is focused on Gmail-first teams with repeatable support volume.
Request a workflow review
Tell us about your Gmail support workflow. We prioritize teams with repeated support volume, existing reply patterns, and clear cases where reviewed drafts could save time.
Only email is required. Extra details help us understand fit faster.